Returns Policy We will offer a full refund, repair or replacement service for any faulty goods purchased from The Pen Zone.
If you change your mind or you are unhappy with your purchase, you may return them to us in their original resale able condition (unused and in their box with instructions) for a refund within 30 days of receiving the item. This time is extended during November and December due to the goods being for Christmas gifts.
The value of your refund will be the transaction price stated of the returned goods at the time of your order less any postage costs you are charged at purchase.
Any missing contents, damage to items or packaging will be deducted from the refund accordingly. We are unable to refund or exchange refills that have been opened as these are not resaleable. Please check carefully before opening the packaging. We are unable to accept any items that are returned damaged for a refund or replacement. All returned items have to be in a re-saleable condition to qualify for a refund or replacement.
Please ensure you use the correct postage when returning goods. Insufficiant postage will sometime result in the package getting lost in the post. In this instance we will be unable to credit you or exchange your goods. A first class stamp is insufficiant to return any item we sell including 1 refill. This will require at least a large letter stamp. Please check with your post office.
All returns are the responsibility of the customer.
ALL Returns must be sent back to us via "Royal Mail, Special Delivery" or "Recorded Delivery" (this ensures a tracking number). Proof of postage does not mean proof of receipt.
We can only offer refunds on the same card used for the purchase.
Engraving - Once an order has been confirmed we are unable to give refunds or cancel orders which include engraving. All our engraving is done in block font unless the customer otherwise requests an alternative.
When returning goods please include your full details and reason for return for a prompt refund.
Postage costs for returns are the responsibility of the customer.