|About Us The Pen Zone are completely dedicated to your total satisfaction. If you have any questions please email us using the link on the store page.|
Our Contact details:
The Pen Zone
326 Warwick Road
Phone: 01295 276774 open 10.00 am - 4.30 pm Mon - Fri
International customers call +44 1295 276774
|Making A Purchase All prices are in UK pounds sterling (£)|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card and debit payment. You may send your credit card information via phone or over the Internet.
DO NOT USE EMAIL TO SEND YOUR CARD DETAILS.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All pictures are not actual size.
|Shipping And Handling All UK orders over £5.00 are sent 1st class post for FREE. Orders under £5.00 are subject to £1.60 carriage.|
The postage cost for all international orders will be calculated at the checkout.
You can request guaranteed next day delivery. This is an extra £5.00 Monday to Thursday or £6.00 on Friday to get it Saturday. This is only available on telephone orders. Call us on 01295 276774.
All in stock items are normally dispatched within 24hours of purchase
Orders are usually dispatched within 5 working days. If there is a problem we will let you know.
All items will be sent Royal Mail 1st class mail. We do not use couriers where possible.
We can not deliver to PO Box addresses without prior arrangement.
We are also happy to deliver to BFPO addresses. We are only responsible for delivery to the BFPO depot in the UK. Transport of goods between there and your location is the responsibility of the BFPO and we are not liable for losses or damage after this point.
Please ensure that you give us the full and correct delivery address including post code.
We can not be held responsible for post going missing due to the delivery details being incorrect or incomplete.
Items that are lost due to incorrect or incomplete delivery address details will not be re-issued free of charge as we will not be able to make a claim from Royal Mail.
|Delivery Schedule Orders placed for instock items before 2.00 pm are generally despatched the same day.|
With the exception of special orders we will normally send your order to you within 5 business days.
If we are unable to meet this time schedule we will try to let you know as soon as we can.
Reading glasses are special order items and take approximately 4 working days.
|Tax Charges All orders include VAT at 20%.|
|Credit Card Security We accept all major credit and debit cards|
We do not keep your card details on file. This is handled by Sage Pay secure online payments
Your order will be processed by SagePay
All information is encrypted for your security
Your card statement will show as THEPENZONE
A payment by cheque or postal order should be made payable to NTB Marketing.
|Guarantee All goods are covered under their manufacturers warranty. Manufacturers terms and conditions apply.|
You will need to keep your invoice as this is your guarantee.
Leads, erasers and ink refills exhausted in the course of normal use are excluded from any warranty.
Warning: Pen caps can obstruct breathing. Keep out of mouth. These products are not intended for children.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01295 276774 (International +44 1295 276774) or fax us on or write to us at The Pen Zone 326 Warwick Road Banbury OX16 1AZ United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your personnel details will not be distributed to any third party
Any details given by you will only be used for dealing with your order
You can be confident that your bank and personal details will remain confidential
We conform to the requirements of the Data Protection Act, 1998.
|Returns Policy We will offer a full refund, repair or replacement service for any faulty goods purchased from The Pen Zone.|
If you change your mind or you are unhappy with your purchase, you may return them to us in their original resale able condition (unused and in their box with instructions) for a refund within 30 days of receiving the item. This time is extended during November and December due to the goods being for Christmas gifts.
The value of your refund will be the transaction price stated of the returned goods at the time of your order less any postage costs you are charged at purchase.
Any missing contents, damage to items or packaging will be deducted from the refund accordingly. We are unable to refund or exchange refills that have been opened as these are not resaleable. Please check carefully before opening the packaging. We are unable to accept any items that are returned damaged for a refund or replacement. All returned items have to be in a re-saleable condition to qualify for a refund or replacement.
Please ensure you use the correct postage when returning goods. Insufficiant postage will sometime result in the package getting lost in the post. In this instance we will be unable to credit you or exchange your goods. A first class stamp is insufficiant to return any item we sell including 1 refill. This will require at least a large letter stamp. Please check with your post office.
All returns are the responsibility of the customer.
ALL Returns must be sent back to us via "Royal Mail, Special Delivery" or "Recorded Delivery" (this ensures a tracking number). Proof of postage does not mean proof of receipt.
We can only offer refunds on the same card used for the purchase.
Engraving - Once an order has been confirmed we are unable to give refunds or cancel orders which include engraving. All our engraving is done in either block or script font unless the customer otherwise requests an alternative.
When returning goods please include your full details and reason for return for a prompt refund.
Postage costs for returns are the responsibility of the customer.
|Remittance Terms All goods remain the property of The Pen Zone until paid in full.|